WOW

Service-provider companies and the communications industry play an increasingly important role in the world economy, with today’s global marketplace more competitive than ever before.

Great customer service and the availability of all network and service components are critical factors for these companies to achieve success. WOW is a powerful Work Order and Issues/Incident Management System that helps companies both manage their ‘trouble-tickets’ and streamline their entire work order flow, from the first request to completion. WOW provides complete control over the distributed workflow process and the total cost of operations, orchestrating the available workforce wherever and however they work.

Key features:

• A powerful, modular and easy-to-use platform to manage work orders, from the first request to project closure, and covering a wide range of requests.
• Tracks work order history, changes, attachments and live states.
• Manages the relationships between various requests.
• Reduces time-to-market by allowing administrators to flexibly customise their processes on-the-fly without the need for technical development teams.
• Enables users to search and filter requests.
• Exports work order details into different file formats.
• Allows the creation of action form fields with the inbuilt integration of live data sources (web services, messaging, database views and Java API).
• Supports enterprise modular authentication (LDAP & Database).
• Allows for configurable notifications for each user.