We are

Critical Software

Our Culture & History
CS

Quality is at the heart of everything we do at Critical Software.

We are dedicated to the reliability and excellence that have become our hallmarks, and to maintaining our ambition of tackling the world's most demanding technological challenges. Established in 1998, we provide systems and software services for safety, mission and business-critical applications. We help to ensure our clients meet the most demanding quality standards for software safety, performance and reliability. Our data management solutions and services also provide clients with the information they need to manage their important assets and processes, helping them to achieve better business performance. 

Dreams Made Real

We have worked on many successful projects that have made a real impact on people's lives and businesses. Our ambition is to focus on internationalisation and continue on our path to a promising, global future. Every day we come to work to push boundaries and to change how the world uses technology. We take pride in the work we do. Any company can reinvent or create products, but few can say that they offer their employees the chance to make history.

Critical in numbers

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years in business
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employees
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offices
1998

The beginning

Let’s go back, way back, back to the 90s… The Spice Girls were huge and accessing internet meant not being able to use the phone. The first PlayStation had just been released and Tamagotchis were vital. It was during this progressive decade, that three bright engineers met while at Coimbra University completing their PhDs in Computer Engineering. Together, Diamantino Costa, Gonçalo Quadros and João Carreira wrote several technical articles that attracted the attention of an engineer working at the Jet Propulsion Lab (aka NASA)... And thus, Critical Software was born.

The company quickly grew and began expanding abroad. We launched the first commercial deployment of csXception™ software.

The European Space Agency (ESA) used us as a case study for European SMEs working in the space sector. What a thrill! 

2003

The recognition

After being in business for a few years, we became the first Iberian company to receive the ISO 9001:2000 TickIT quality certification. This was big news! It meant the quality of our work had been recognised with an internationally respected standard.  

Quality in practice

Following this accomplishment, we achieved the NATO/AQAP 2110 and AQAP 150 certification and were awarded CMMI-SE/SW Level 3. Go big, or go home, right? 

Our home

We opened three new offices – one in the UK and two in Lisbon and Porto, Portugal. We also moved our headquarters to a new and bigger building in Coimbra that we still call home today.

2007

The expansion

As well as becoming the main independent software tester for the ESA’s EarthCARE space mission projects, we contributed our expertise towards the enlargement of the Schengen Area in the EU.  

New places

Since our initial expansion overseas had grown substantially, we opened more offices in Brazil, Mozambique and Angola.  

The Critical Group

The Critical Group became a thing. We launched our first spin-off company, Critical Links, soon followed by Critical Materials, Critical Health and Critical Manufacturing.  

2011

The growth

Because we were now one of the few companies in the world to achieve CMMI-SE/SW Level 5 certification, we could work on some of the most important projects happening in the world. Our client list therefore continued to grow...  

High-profile clients

We got to work with a variety of high-profile companies, such as AgustaWestland (Leonardo), EADS, Thales Alenia Space, Vodafone, Infineon, EDP, Enersis, CGD, BCI, BFA, Unimed, AES, BPI, SIBS, mCel, UNITEL and the Bank of New York.  

New directions

We opened a new office in Germany, launched a joint venture (‘Verticalla’ with Sauter Controls) and were listed by Business Week as one of the Top 500 fastest growing companies in Europe. 

2020

The future

And so, our company grew. Over the years, we’ve welcomed more people to our Critical family, opened more offices in more countries, worked on more (and bigger) projects, continued to launch new companies… and then found ourselves celebrating our twentieth year in business!

Today, we couldn’t be more pleased to still be doing what we love with the people that make us who we are. Critical Software is more than just a software company. We’re a team of talented people who produce ground-breaking technology, making a real impact in the world. 

What makes us

Critical

For over 20 years, our company has been growing and we’re proud of our history and excited about our future.

Our culture

We’ve come a long way since 1998.

We’ve evolved and we’ll continuing to do so. Change is good, but there are some things that we’ll never let go of. Things like our identity, what we stand for and the kind of company we’ll grow up to be. Maintaining our Culture & Values ensures we stay true to who we are and always treat each other, our clients and our communities with respect. 

Working at Critical Software
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Our values

01

We engineer ingenuity, and we love a challenge. 

Challenges create change, allowing us to invent new things, energise our ideas and achieve greatness. Challenges help us to serve our customers, in our relentless pursuit to “make the best better.” Whatever we’ve accomplished, we’re always hungry and ambitious for more, always asking new questions, always innovating.

We believe we are stronger together.

We work hard and smart for each other and the world around us. We believe that everyone we work with and everything we do matters. We pride ourselves on our energy and resolve in delivering on our promises. We care deeply about our work and are passionate about attracting and nurturing the very best talent.

We listen, we think and we act: boldly.

When things matter most, we take the initiative. As a team and as individuals, we trust in our expertise, which empowers us to be decisive, brave and committed in our work. We’re resolute and resilient: not everything in life is easy, but we wouldn’t have it any other way.

We care about the way we get to the top.

Trust is tied to everything we do. We are guided by our dedication, honesty and integrity at all times – to each other, all of our customers and suppliers, and the communities we are an important part of. These principles lie right at the heart of our organisation. We know there are no short cuts to success, and we’re willing to go the distance to make sure we do things the right way.

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Milestones

Intelligent, imaginative, trusted 

Our people pour their passion into their work which is what makes Critical Software a global leader in intelligent, imaginative and trusted technologies. The awards and milestones our company has received over the years are testament to our teams’ commitment to pushing the boundaries of software, as well as the support we offer our customers and communities.

2020

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

2019

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Received a 'Partnership Award' from the DCC

Renewed our CMMI L5 certification

Won the ‘Innovation & Technology’ award at the Test Valley Business Awards

2018

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Received the ‘Investment Growth Award’ at the DIT Business Awards

Received the ‘Highest and Best Space Ranking’ award by Exame Informática

2017

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Received the ‘Investment Growth Award’ at the DIT Business Awards

Received the ‘Highest and Best Space Ranking’ award by Exame Informática

2016

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Welcomed the Prime Minister of Portugal to our new offices

Our CEO named personality of the year by Exame Informática

2015

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Renewed our Quality Management System, according to EN ISO 9001:2008 and AS EN 9100 Revision C standards

2014

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Received "Best Technical Innovation" award for Oversee at SAR Europe 2014

Won "A Great Place to Work" award in the UK

2013

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Received "Best Technical Innovation" award for Oversee at SAR Europe 2014

2012

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Renewed our CMMI L5 certification in Portugal

Achieved CMMI L5 certification in Brazil

2011

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Renewed our CMMI L5 certification in Portugal

Achieved CMMI L5 certification in Brazil

2010

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Renewed our CMMI L5 certification in Portugal

2009

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Received the Innovation award by INVEST Magazine

Our CEO won ‘Best Leader Award’

Won ‘Best of Show Award’ at ITEXPO EAST 2009

Achieved ISO 9001:2008 TickIT certification in the UK

2008

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Achieved CMMI L5 certification in Portugal

2007

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Achieved CMMI L5 certification in Portugal

Became a Microsoft Gold Certified Partner

Recognised as an SBE Leader

2006

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Achieved CMMI L3 certification in Portugal

2005

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Won IEC's ‘Infovision’ Award for best broadband appliance for our product ‘edgeBOX’

Received an honourable mention in COTEC Portugal Awards for innovative activity and attitude

2004

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

2003

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Conducted a ISO 15504 L3 assessment of our core processes in Portugal

Selected by the API-PT Foreign Investment Agency as a case study to promote Portugal oversees

2002

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Conducted a ISO 15504 L3 assessment of our core processes in Portugal

2001

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

2000

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Selected by the Portuguese Government as a case study to promote the launch of the operations programme for the Information Society

1999

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

1998

Renewed our ISO 9001:2015 and EN 9100:2018 certifications.

Won the ‘Best Business Plan’ Award by IPN/Andersen Consulting

Won the ‘Best Business Plan’ Award by IPN/Andersen Consulting

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