Quality
Management

Our Quality Promise
Q

Quality has been of central strategic importance since our formation in 1998.

The continuous improvement of software development and systems engineering processes has allowed us to reach outstanding, internationally-recognised standards in organisational and process maturity.


Quality is embedded in our attitudes, in the way we work, in our software development processes and in our methodologies.


Quality is embedded deep within our values and culture, providing a key framework for us to operate systematically, confidently and efficiently.


Our Integrated Management System (IMS) is certified according to CMMI-DEV Maturity Level 5, ISO 27001, ISO 9001, EN 9100, NATO AQAP 2210 & 2110 and Cyber Essentials standards.


We were selected by the European Space Agency to be pilot pioneers for SPiCE 4 Space (S4S) based on ISO 15504 – Process Assessment, and we're a review committee member of the ESA-ECSS standards (e.g. IV&V).

Quality in practice

Happy clients with happy solutions

Our approach to ensuring quality means low business risks, with projects delivered on budget, on time and to exceptionally high standards.

Customer-focused! 
We’ve achieved an average customer satisfaction score of 8.72 (out of 10) over the last five years (2015-2019), for over 220 projects  (49% customer response rate)
Highly recommended!
Net Promoter Score (NPS) is becoming the industry benchmark for measuring customer loyalty, and we achieved an NPS of 72 in 2019 – achieving a best-in-class ranking for the technology and software industry. To put this score in perspective, the industry average is 42. Scores can range from -100 to +100.
A long-term commitment! 
Our Quality Management System is regularly audited to ensure compliance with national and international regulations, including ISO 27001, EN 9100, ISO 9001, CMMI-DEV ML5, NATO AQAP 2210/2110 and Cyber Essentials.
8.55
2015
8.60
2016
8.66
2017
8.70
2018
8.91
2019
10
8
6
4
2
0

Certifications & standards

We operate according to the highest industry and regulatory standards, with trust and integrity central to everything we do and deliver. 
Certification
CMMI-DEV Level 5
Certification
ISO/IEC 27001:2013
Certification
EN ISO 9001:2015
Certification
NATO AQAP 2210 and AQAP 2110
Certification
AS 9100 Revision D
Certification
Cyber Essentials
Certification
Investors in People
We commit ourselves to producing the very best software on Earth and beyond, delivering real business value to our customers and partners.

"We commit ourselves to producing the very best software on Earth and beyond, delivering real business value to our customers and partners."

Délio Almeida
Quality Director

Our statement

First-class, award-winning software.

We commit ourselves to producing the very best software on Earth and beyond. We listen to what our customers need and deliver world-class solutions that tackle the big challenges. 

How do we achieve this?

We believe quality is important.

We want to be known globally for our technical excellence and innovation, as well as our capacity to deliver for our customers both now and in the future.

1

We establish the right working mindset and use appropriate processes, tools and technologies to ensure that we always achieve and exceed the highest standards.

2

We create high-performance software that is secure, reliable and is a pleasure to use.

3

We respond quickly and efficiently - with agility - meeting customer demands and guaranteeing the highest quality outcomes.

4

We focus on adding value to our customers – satisfaction is not just hoped for, it’s mandated.

5

We continually search for ways to improve our performance and how we work.

6

We align ourselves with high ethical standards and conform to all industry regulations – we don’t take shortcuts and we look to go beyond requirements.

7

We care about our people and help them to grow their skills so that they can enjoy what they do – which means they are engaged and want to do their best.