Quality has been of central strategic importance since our formation in 1998.
The continuous improvement of software development and systems engineering processes has allowed us to reach outstanding, internationally-recognised standards in organisational and process maturity.
Quality is embedded in our attitudes, in the way we work, in our software development processes and in our methodologies.
Quality is embedded deep within our values and culture, providing a key framework for us to operate systematically, confidently and efficiently.
Our Integrated Management System (IMS) is certified according to CMMI-DEV Maturity Level 5, ISO 27001, ISO 9001, EN 9100 and NATO AQAP 2210 & 2310 standards.
We were selected by the European Space Agency to be pilot pioneers for SPiCE 4 Space (S4S) based on ISO 15504 – Process Assessment, and we're a review committee member of the ESA-ECSS standards (e.g. IV&V).
Quality in practice
Happy clients with happy solutions
Certifications & standards
We operate according to the highest industry and regulatory standards, with trust and integrity central to everything we do and deliver.
"We engineer trusted and transformative technologies, embracing agility and innovation to build a better and safer world: for our clients, our people, and the community around us."
Our statement
First-class, award-winning software.
We commit ourselves to producing the very best software on Earth and beyond. We listen to what our customers need and deliver world-class solutions that tackle the big challenges.
How do we achieve this?
We believe quality is important.
We want to be known globally for our technical excellence and innovation, as well as our capacity to deliver for our customers both now and in the future.
We establish the right working mindset and use appropriate processes, tools and technologies to ensure that we always achieve and exceed the highest standards.
We create high-performance software and systems that are secure, reliable and a pleasure to use.
We respond quickly and efficiently - with agility - meeting customer demands and guaranteeing the highest quality outcomes.
We focus on adding value to our customers – satisfaction is not just hoped for, it’s mandated.
We continually search for ways to improve our performance and how we work.
We align ourselves with high ethical standards and conform to all industry regulations – we don’t take shortcuts and we look to go beyond requirements.
We care about our people and help them to grow their skills so that they can enjoy what they do – which means they are engaged and want to do their best.
We care about the safety of the software and systems we build. We have firmly established criteria for risk acceptability that conform to national and international regulations, state-of-the-art industry standards and wider stakeholder concerns.
What our customers say
Don’t take our
word for it.
Here’s a small selection of some of the feedback we’ve received from some of our happy clients.
"Critical has been extremely flexible, professional and shown expert knowledge when requested to deliver products and services. Over the last two years working with DCC, they have delivered everything asked of them, sometimes at really short notice."
Steve Thun
DCC
"Critical Software proactively supported us in achieving key review milestone goals by providing timely comments and completing key work packages on time. It's been a pleasure to work with Critical and I hope our paths cross again."
Ahmad Qadir
Airbus Defence & Space Ltd
"Critical Software has exceeded my expectations in terms of technical competence, the team’s dedication to the task at hand and the professionalism demonstrated across various roles. I would have no hesitation in using them again."
Paul Brinson
AgustaWestland (Leonardo)
"Critical Software has significantly contributed to the ABU Extension validation campaign. The company gave support to us over a challenging period demonstrating strong competencies and real efficiency. Communication between Thales and Critical Software was consistently very good through regular steering meetings too."
Brice Forrestier
Thales Alenia Space – Cannes
"The contribution made to our business objectives has been positive, enlightening and informative."
Steve Baker
MBE Systems
"Critical Software is characterised by a high degree of professionalism and extensive knowledge of verification methods and provided a very valuable contribution to the project."
Frode Høgberg
Det Norske Veritas A
"This research has provided us with a new and exciting capability for assuring software in a way previously thought to be impractical."
Marcus Fisher
NASA IVV
"Critical Software provided a reliable service with excellent quality, the results of which have now been integrated into the LCT software life cycle."
Paulo Neiva Fernandes
EMSA - European Maritime Safety Agency
"Critical Software’s dedicated team has been a key resource in the design, development and testing phases of the project, resulting in a product that has met or exceeded all of our expectations. This is a company that providea excellent people and ideas, helping us develop solutions from an innovative and complementary perspective "
Mike May
AgustaWestland (Leonardo)
"Over the past two years, the Critical Software team has been an integral part of transforming our digital business and improving our service offering to our customers. The team is highly collaborative, dovetailing well with our internal product teams. They deliver high-quality results using their technical expertise and knowledge of the water industry."
Neil Pendle
Waterscan Limited
Customer feedback
We always appreciate feedback from our customers
If you have a comment or suggestion, please let us know and we'll do everything we can to consider your feedback. Your views are important to us and are key to improving the products and services we offer. Please fill in the feedback form providing as much detail as possible. We always aim to come back to you on your feedback and suggestions too.
Our Whistleblowing Service
Trust is at the heart of Critical Software. We pride ourselves not just on what we do, but how we do it. We set high standards for transparency, integrity, ethics, safety and wellbeing, as described in our Code of Conduct.
Our whistleblowing service provides a way to contact the Critical Ombudsperson to report any serious concerns of misconduct that should be prevented or corrected. You can raise any concerns securely and anonymously using the service: https://report.whistleb.com/en/criticalsoftware.
The platform is managed by a third-party, WhistleB. For FAQs on the platform and how to use it, click here.