Critical Software Launches New Ecommerce Offer

Critical Software announces its entry into the ecommerce sector. The goal is to help companies by aligning their strategy and digital processes to optimise resources and provide customers with better and more intelligent shopping experiences. 

We have been developing projects in this industry with a talented and multidisciplinary team of around 70 people. We identify strategic touchpoints within companies to support information security, reduce response times and increase process automation by leveraging data analysis and artificial intelligence, ensuring that the outcomes align perfectly with their business targets and milestones. 

Rui Gonçalves, Business Development Manager for ecommerce, notes: “The pandemic leading many companies to adopt digital channels as points of sale did not pique our interest in the ecommerce sector, but rather reinforce our conviction that this was the way forward.” 

He adds, “Our will to work in this field already existed, and so too did our know-how. The sector is very attractive and challenging, especially at a time when companies are aware of the impact that digitising certain processes has on their operations. Our goal is to capitalise on our experience in other areas of bringing innovative solutions to business systems, which we hope now to apply to the world of ecommerce.”

Gonçalves concludes: “We intend to reach companies in markets where businesses and societies are receptive to and actively seeking new digital solutions and experiences capable of optimising company routines, as well as improving or completely recreating their customer experiences.”

Ecommerce joins over a dozen industries in which Critical Software already operates, including space, aerospace, energy, railway, financial services, and - more recently - the medical devices sectors.