Case Study

Agile Maturity in Financial Services 

Agility is vital in financial services. If institutions fail to embrace agile modernisation in an ever-changing market, both in their customer-facing activities and their internal processes, they are sure to be left out in the cold when it comes to digital transformation. 

Caixa Geral de Depósitos, a tier-one European retail bank, called on Critical Software to improve they way it handles its corporate customers’ credit request process. More than that, the bank was keen to develop a Digital Way of working as part of its broader digital transformation strategy.  

In this case study, uncover:  

  • How we delivered innovative architectures to enable successful digital transformation 
  • The business partnership approach we adopted with Caixa, integrating our teams to build a strong relationship 
  • Agile Maturity Model Assessments and why these are key to challenging traditional ways of working 
  • The five pillars of the Programme Level Agility Assessment Model 


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