Case Study

Work Orders Made Easy

Telecom Incident & Trouble Management

Service-providers and the communications industry play an increasingly important role in the world economy. Excellent customer service and the availability of all network and service components are critical factors for these companies to achieve success.

WOW is a powerful Work Order and Issues/Incident Management System that helps companies both manage their ‘trouble-tickets’ and streamline their entire work order flow, from the first request to completion. WOW provides complete control over the distributed workflow process and the total cost of operations, orchestrating the available workforce wherever and however they work.

Learn more:

  • About the key aspects of the platform
  • The key benefits provided, like error minimisation and time saving
  • How WOW can be tailored to suit individual organisations
  • Why some of the biggest names in telecoms trust WOW